English version

• polskie
podział tematyczny
 
• anglojęzyczne
podział tematyczny
 
Newsletter:

• Zamów informacje o nowościach z wybranego tematu
 
Informacje:

• o księgarni

• koszty wysyłki

• kontakt

• Cookies na stronie

Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam
Katrina Pugh

Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today’s thorny problems:
- Accelerating New Product Development and Market and Segment Innovations
- Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
- Overcoming Information Overload (Focus on Social Media)
- Smoothing Executive Transitions and Succession Planning
- Smoothing Team Transitions
- Spreading Insight across Geographies and Network Partners
- Tapping into Sales Insights

Foreword by Nancy M. Dixon.

Introduction.

Chapter 1: Knowledge Jam Rationale: Solving Thorny Problems.

What's Not Working?

Blind Spots.

Mismatches.

Knowledge Jails.

Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture.

Chapter 2: Knowledge Jam Basics.

Step 1: Select.

Step 2: Plan.

Step 3: Discover/Capture.

Step 4: Broker.

Step 5: Reuse.

Chapter 3: Discipline 1: Facilitation.

The Facilitator's Mandate.

1. Facilitating the Select Step.

2. Facilitating the Plan Step.

3. Facilitating the Discover/Capture Step.

4. Facilitating the Broker Step.

5. Facilitating the Reuse Step.

Chapter 4: Discipline 2: Conversation.

Posture of Openness.

Pursuit of Diversity.

Practices of Dialogue.

Chapter 5: Discipline 3: Translation.

Brokers' Motivators.

Brokering Basics.

Chapter 6: Bespeckled, Married, and Emancipated.

Boundary-Spanning.

Surfacing Usable Insight.

Putting Knowledge to Work.

Chapter 7: Knowledge Jam Heritage: Prequel to the Three Disciplines.

Intelligence Acquisition.

Organizational Learning.

Sidebar: Structural Dynamics: Strategically Simulating Diversity.

Collaboration Technology.

Chapter 8: Comparing Knowledge Jam to Other Knowledge-Capture Methods.

A Facilitation-Conversation-Translation Scale.

Chapter 9: Building a Knowledge Jam Practice.

Building a Business Case and Selling Knowledge Jam.

Sidebar: The Price Is Right!

Cultivating Knowledge Jam Facilitators.

Measuring and Promoting Success.

Chapter 10: Knowledge Jam for Leading Change and Leveraging Social Media.

Using Knowledge Jam for Leading Change.

Sidebar: Jamming in the Boardroom—Shared Insight in Action.

Knowledge Jam for Business Transformation and Social Media.

Chapter 11: An Invitation.

Why Knowledge Jam (and other forms of Knowledge Elicitation) will take off.

You Have Your Toolkit.

More Than a Business Tool.

Appendices.

A: Knowledge Types.

B: Knowledge Jam Templates.

C: Glossary of Terms.

D: Case Studies.

Institute for Healthcare Improvement (Healthcare Quality Improvement Nonprofit).

Forest Bioproducts Research Institute (New Energy Institute).

E: Knowledge Jam Practice FAQs.

Notes.

Acknowledgments.

The Author.

Index.

Hardcover, 272 pages