ON TOP OF THE CLOUD MULLER H. Bankowa.pl

On Top of the Cloud: How CIOs Leverage New Technologies to Drive Change and Build Value Across the Enterprise

Foreword xi

Preface xv

Acknowledgments xxiii

Introduction xxv

A New Business Model xxvii

‘‘Thoughtfully Progressive’’ xxviii

Part I: Transformational Leadership 1

Chapter 1 The Rising Tide 3

The CIO as Rock Star 6

Real Stories from Real IT Leaders 7

Learning from Listening 8

More Than Technology 9

The Real Challenge Is Organizational 9

Leadership Is Essential 12

Chapter 2 IT Does Matter 17

Stay Focused on Delivering Value 20

Replacing the Perpetual Pendulum 22

Driving the Innovation Agenda 24

It’s All a Question of Perspective 28

Chapter 3 The Engine of Innovation 31

Bringing Innovation to the Surface 36

Incentivizing Innovation 39

Chapter 4 Finding the Right Balance 45

Winds of Change 49

The Third Bucket 51

The Closer 53

Outside versus Inside 55

Articulating the Value of Technology 57

Chapter 5 The Customer-Focused CIO 61

Top Line or Bottom Line? 65

Driving Business Growth 66

The Rapid Enabler 68

Own, Rent, or Both? 72

Multiple Models 75

Also Consider the User Experience 76

Chapter 6 To Cloud or Not to Cloud 79

Fail Fast, Fail Cheap 83

A Skunk Works in the Cloud 85

Weaving the Seamless Tapestry 87

Part II: Driving Change 91

Chapter 7 In Front of the Firewall 93

Avon Calling 100

When the Model Fits 103

Chapter 8 The New Speed of Change 107

Updating the Mental Model 115

Innovation under Pressure 119

The Cloud on Wheels 121

Campaigning in the Cloud 122

Part III: Building Value 127

Chapter 9 Pushing the Envelope 129

Two Sides of the Same Coin 138

A Multiplicity of Clouds 142

Turn of the Tide 146

Translating ‘‘Speeds and Feeds’’ into Cash Flow 152

Chapter 10 Entering the Cloud 155

Governance Is Fundamental to Success 161

Due Diligence 163

Taking ‘‘No’’ Off the Table 173

Afterword 179

Meet Our Sources 189