IMPLEMENTING QUALITY BASU R. Bankowa.pl

Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Implementing Quality also covers Six Sigma, a measure of quality that strives for near perfection, in detail. This comprehensive, user-friendly and hands on book is a single source of reference of tools and techniques for all practitioners and students of operational excellence.

Benefits:

All tools and techniques described in the book contain definitions, application, basic steps and worked examples, as well as covering specific training that may be required

Benefits and pitfalls of each technique give the reader a balanced view

Case studies encourage readers to respond in practical situations and provide a good learning resource for tutorials

The Appendix contains a selection of management models which are useful in developing specific business strategies

A summary of key elements is provided at the end of each chapter

Questions and exercises test knowledge at the end of each section

310 pages

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