In the post-Enron climate
corporate executives are increasingly pressured to increase productivity and create an
ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a
concept of organizational improvement and change management that combines the Balanced
Scorecard model with the learning organization theory. The TPS contains a personal
balanced scorecard, which is tied to an organizational balanced scorecard. These
scorecards reflect not only performance goals but personal learning and growth goals as
well, and the organizational scorecards also address organizational climate issues.
Continuous improvement, change management, 360 degree feedback, and the learning
organization are theories that the TPS makes use of in a very straightforward way. If
implemented, the TPS enables a company to tie personal goals to organizational goals and
tie personal performance to organizational performance, all within a culture that supports
integrity, personal growth, learning, and open communication. Nirvana!
Audience
HR professionals and managers, business/management students, consultants.
Table of Contents
Preface
1. Introduction Part one:
The Foundations of Total Performance Scorecard
2. Total Performance
Scorecard The TPS-ConceptThe Balanced Scorecard The TPS-Cycle
3. Formulating the Balanced
Scorecard Formulating the Personal Balanced Scorecard Formulating the Organizational
Balanced Scorecard
4. Communicating with and
Linking the Balanced Scorecard Communicating the Balanced Scorecard Linking the Balanced
Scorecard 5. Improving Process Selection Process Evaluation Process Improvement Personal
Improvement
6. DevelopingIntroduction
Result Planning Coaching Appraisal Job-Oriented Competence Development
7. Reviewing and Learning
Reviewing Learning Part two: Organizational Requirements
8. Teamwork Team
Composition, Team Roles and Core Qualities Team Development Interpersonal communication
Coaching of Team Members Leadership Styles Effective Meeting Team Review
9. Organization for
Continuous Improvement Improvement Teams Improvement Circles
10. Managing Change
11. Organizational Culture
Epilogue
Appendix I: Appraisal Forms
Business Jet
Appendix II: 360? - Feedback
Business Jet
Appendix III: TPS-Quick
Scans References Index
332 pages