TOTAL PERFORMANCE SCORECARDS RAMPERSAD H. Bankowa.pl

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory. The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana!

Audience
HR professionals and managers, business/management students, consultants.

Table of Contents
Preface

1. Introduction Part one: The Foundations of Total Performance Scorecard

2. Total Performance Scorecard The TPS-ConceptThe Balanced Scorecard The TPS-Cycle

3. Formulating the Balanced Scorecard Formulating the Personal Balanced Scorecard Formulating the Organizational Balanced Scorecard

4. Communicating with and Linking the Balanced Scorecard Communicating the Balanced Scorecard Linking the Balanced Scorecard 5. Improving Process Selection Process Evaluation Process Improvement Personal Improvement

6. DevelopingIntroduction Result Planning Coaching Appraisal Job-Oriented Competence Development

7. Reviewing and Learning Reviewing Learning Part two: Organizational Requirements

8. Teamwork Team Composition, Team Roles and Core Qualities Team Development Interpersonal communication Coaching of Team Members Leadership Styles Effective Meeting Team Review

9. Organization for Continuous Improvement Improvement Teams Improvement Circles

10. Managing Change

11. Organizational Culture Epilogue

Appendix I: Appraisal Forms Business Jet

Appendix II: 360? - Feedback Business Jet

Appendix III: TPS-Quick Scans References Index
332 pages

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