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Knowledge Management Case Book

Siemens Best Practises

Tom Davenport
Gilbert Probst

With a Foreword by Dr. Heinrich von Pierer
President and CEO of Siemens AG

While theoretical perspectives on knowledge management abound, there is clearly a lack of shared practical applications and experiences. This book provides a perspective on knowledge management at Siemens - an internationally recognised benchmark. Tom Davenport and Gilbert Probst bring together instructive case studies from different areas of this major transnational corporation that reflect the rich insights gained from years of experience in practising knowledge management.
The Knowledge Management Case Book provides a comprehensive account of how organisational knowledge assets can be managed effectively. Specific emphasis is given to the development of generic lessons that can be learned from Siemens' experience. The book also offers a roadmap to building a mature knowledge enterprise , thereby enhancing our understanding of the steps that need to be taken in order to sustain competitive dominance in the knowledge economy.

Contents

Introduction

Siemens' Knowledge Journey

I Knowledge Transfer

ShareNet - the next generation knowledge management

SiemensIndustrialServices: Turning know-how into results

Networked knowledge - implementing a system for sharing technical tips and expertise

Practice Exchange in a Best Practice Marketplace

II Communities of practice

The power of communities: How to build Knowledge Management on a corporate level using a bottom-up approach

KECnetworking - Knowledge Management at Infineon Technologies AG .,

III Added value of Knowledge Management

A guided tour through The Siemens Business Services Knowledge Management Framework

A journey through a networked and filmless hospital

How to manage company dynamics: An approach for Mergers and Acquisitions Knowledge Exchange

Knowledge Master - a collaborative learning program for Knowledge Management

IV Measuring Knowledge Management

Getting real about knowledge sharing: the Premium-on-Top bonus System

The Knowledge Network Indicator - measuring knowledge networking and knowledge transfer

Customer empowerment via the Web: • Exploring new ways of developing Siemens' knowledge base

270 pages