OPERATIONS MANAGEMENT PRODUCING GOODS AND SERVICES WATERS D. Bankowa.pl

2nd Edition

Donald Waters

0201-39849-4 (Paperback)

2002 , 672 pages

Brief Description

A student friendly book that covers all the material needed for an introductory course in operations management. It gives an up to date coverage of the subject, emphasizing latest developments.

Features

Student friendly approach giving a non intimidating text which students can study easily.
Comprehensive content covering all the material met in an introductory course.
Broad view catering for the students not involved in service industries as well as large manufacturing companies.
Up to date material, including developments in supply chain management building on the enthusiasm of students for hi tech ideas.
Balanced view making sure that n one subject is emphasized to a greater degree.

Contents

PART ONE - INTRODUCTION
Chapter 1. Operations and the process
Chapter 2. Managing operations
INTEGRATING CASE STUDY
PART TWO - OPERATIONS STRATEGY
Chapter 3. Designing an operations strategy
Chapter 4. Implementing the operations strategy
INTEGRATING CASE STUDY
PART THREE - DESIGNING THE PRODUCT
Chapter 5. Product planning
Supplement to chapter 5
Chapter 6. Quality management
Chapter 7. Quality control
Chapter 8. Forecasting customer demand
Supplement to chapter 8
INTEGRATING CASE STUDY
PART FOUR - DESIGNING THE PROCESS
Chapter 9. Process planning
Chapter 10. Measuring and improving performance
Chapter 11. Layout of facilities
Chapter 12. Managing capacity
Supplement to chapter 12
INTEGRATING CASE STUDY
PART FIVE - PLANNING AND SCHEDULING RESOURCES
Chapter 13. Tactical plans
Supplement to chapter 13
Chapter 14. Short term scheduling
Chapter 15. Material requirements planning
Supplement to chapter 15
Chapter 16. Just in time operations
Chapter 17. Job design and work measurement
Chapter 18. Project management
Supplement to chapter 18
INTEGRATING CASE
PART SIX - MANAGING THE SUPPLY CHAIN
Chapter 19. Logistics and the supply chain
Chapter 20. Facilities location
Chapter 21. Managing stocks
Supplement to chapter 21
INTEGRATING CASE STUDY
APPENDIX A - SOLUTIONS TO REVIEW QUESTIONS

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