PRINCIPLES AND PRACTICE OF CUSTOMER MANAGEMENT MCNAB H., WYNN A. Bankowa.pl

This unique book is designed for all students, providers and analysts of consumer credit. It offers the reader a succinct overview of the consumer credit environment and is an invaluable guide to the principles and

practice of credit, fraud and behavioural scoring techniques.

Principles and Practice of Consumer Credit Risk Management is the result of extensive first-hand research by professionals with a wealth of practical experience in the industry. As such it offers an unrivalled insight into the modern consumer credit industry as well as serving as a manual of accepted best practice. In addition to the core techniques, this book also examines portfolio management, application processing, account management and regulation.

Requirereading for the Principles and Practice of Consumer Credit Risk Management module from the Diploma in Financial Services Management (DFSM) qualification, administered by The Institute of Financial Services and Jointly awarded with the University of Manchester Institute of Science and Technology (UMIST).

Authors

Helen MCNab

Has developed strategies and credit scoring for telecommunications operators, retailers and banks. She is an expert on collections management and on the operational use of scoring techniques.

Anthea Wynn MICM

Has worked as both a credit scoring user and supplier over her 20 years in the credit industry. She was Chief Executive of Scorelink, Infolink's credit scoring division, before becoming an independent consultant in 1994.

222 pages

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