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TOTAL ORGANIZATIONAL EXELLENCEOAKLAND J.wydawnictwo: BH, 2001, wydanie Icena netto: This book is the first port of call on my bookshelf when I'm thinking about managing change, improving the business or reminding myself of the all important aspect of People! ROGER WOTTON, CHANGE MANAGEMENT&COMMUNICATIONS MANAGER, SHELL SERVICES INTERNATIONAL A comprehensive guide to transforming the 'Business Excellence' philosophy into a successful business strategy... a must for all organizations striving for improvement. SIMON PATTISON, BUSINESS IIMPROVMENT MANAGER, FREUDENBERG VLIESSTOFFE KG ''Total Organizational Excellence'' introduces an intuitive, structured process for harnessing and focusing the entire workforce in the common pursuit of World Class performance. PROFESSOR DAMIEN MCDONELL, MANAGING DIRECTOR, DEFENCE DIVERSIFICATION AGENCY If you want to be a winning company, you have to be world class, but you don't become world class by chance. You need a systematic approach to achieving excellence in every aspect of the organization's activities. ''Total Organizational Excellence'' provides such an approach.' JOE GOASDOUE, CHIEF EXECUTIVE, BRITISH QUALITY FOUNDATION This book and John's principles which lie behind it provide a truly pragmatic basis for introducing a business to the benefits of an excellence culture. It has worked for Apollo across all of the countries in which it operates. MIKE PILBEAM, CHIEF EXECUTIVE, APOLLO METALS Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. John Oakland is Executive Chairman of Oakland Consulting plc and author of the bestselling Total Quality Management. He is an internationally renowned expert on management and business performance improvement, and can draw on extensive experience both as a researcher and management consultant. He holds a part time chair in Business Excellence at Leeds University Business School. 271 pages
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