Operational Risk and
Resilience
Understanding and Minimising
Operational Risk to Secure Shareholder Value
Chris Frost Partner -
Operational Risk Services Practice, PricewaterhouseCoopers.
David Allen PricewaterhouseCoopers
James Porter PricewaterhouseCoopers.
Philip Bloodworth PricewaterhouseCoopers.
- An
insightful guide to one of the key topics of modern strategic and operational management,
written by a team of expert risk management professionals.
- Learn
about the application of operational risk management to a wide range of market sectors,
including commercial, retail and investment banking , investment management, insurance,
the energy industry, telecommunications, manufacturing and logistics.
- Case
studies and worked examples from around the world, including North America, Western
Europe, South East Asia and Latin America.
Well publicised failures in
risk management have appeared with shocking frequency over the past few years. Affected
firms can suffer significant commercial damage or even bankruptcy as a result. Only now is
there a growing realisation that risk management is a key management responsibility. This
book will help turn your firm into a 'risk aware' organization which will be able to avoid
catastrophic loss. It will also enable senior management to make better strategic and
operational decisions, thanks to an informed understanding of business hazards.
An insightful guide to one of the key topics of modern strategic and operational
management, written by a team of expert risk management professionals.
Learn about the application of operational risk management to a wide range of market
sectors, including commercial, retail and investment banking , investment management,
insurance, the energy industry, telecommunications, manufacturing and logistics.
Case studies and worked examples from around the world, including North America, Western
Europe, South East Asia and Latin America.
Case studies from a wide
cross section of different firms and markets are used to explain how to define, analyse
and control operational risk.
Contents
Preface; Acknowledgements;
Risk management overview - Introduction to risk management; Rethinking risk; Operational
risk and business change; The benefits of ORM; Living in a goldfish bowl: reputation and
operational risk; Operational integrity - Building a supporting risk management
architecture; Establishing policy and organisation; Designing and implementing operational
controls; Creating an insurance strategy; Operational delivery - Capacity management;
Human resource management; Supplier management; Service management; Sourcing management;
Project risk management; Crisis management; OR issues for the 21st century - Financial
institutions at the leading edge; Changes in e-business world; Risk and restructuring;
Shared service centres; Joint ventures; Mergers and acquisitions; Corporate governance
pressures.
Readership: Finance and
operations directors * Risk and operational managers * Back office, clearing and
settlement officers * IT systems managers and analysts * Strategic planning analysts *
Management postgraduate students and academics
320 pages