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Operational Risk and Resilience

Understanding and Minimising Operational Risk to Secure Shareholder Value

Chris Frost Partner - Operational Risk Services Practice, PricewaterhouseCoopers.
David Allen PricewaterhouseCoopers
James Porter PricewaterhouseCoopers.
Philip Bloodworth PricewaterhouseCoopers.

• An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals.
  
• Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking , investment management, insurance, the energy industry, telecommunications, manufacturing and logistics.
  
• Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America.

Well publicised failures in risk management have appeared with shocking frequency over the past few years. Affected firms can suffer significant commercial damage or even bankruptcy as a result. Only now is there a growing realisation that risk management is a key management responsibility. This book will help turn your firm into a 'risk aware' organization which will be able to avoid catastrophic loss. It will also enable senior management to make better strategic and operational decisions, thanks to an informed understanding of business hazards.

An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals.
Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking , investment management, insurance, the energy industry, telecommunications, manufacturing and logistics.
Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America.

Case studies from a wide cross section of different firms and markets are used to explain how to define, analyse and control operational risk.

Contents

Preface; Acknowledgements; Risk management overview - Introduction to risk management; Rethinking risk; Operational risk and business change; The benefits of ORM; Living in a goldfish bowl: reputation and operational risk; Operational integrity - Building a supporting risk management architecture; Establishing policy and organisation; Designing and implementing operational controls; Creating an insurance strategy; Operational delivery - Capacity management; Human resource management; Supplier management; Service management; Sourcing management; Project risk management; Crisis management; OR issues for the 21st century - Financial institutions at the leading edge; Changes in e-business world; Risk and restructuring; Shared service centres; Joint ventures; Mergers and acquisitions; Corporate governance pressures.

Readership: Finance and operations directors * Risk and operational managers * Back office, clearing and settlement officers * IT systems managers and analysts * Strategic planning analysts * Management postgraduate students and academics

320 pages