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GETTING PAST NOURY W.wydawnictwo: RANDOM HOUSE, 2007, wydanie XXcena netto: William Ury, co-author of Getting to Yes, the classic, two-million-copy bestseller on negotiation, now presents a proven, five-step strategy for tackling the very thorniest aspect of the subject dealing with people who won't deal. How can you get to 'yes' when the other person says 'no'? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way? When all the techniques you know for fast, reasonable, co-operative negotiation fail, turn to Getting Past No to discover how to: Stay coof under pressure Disarm angry adversaries and break through resistance Stand up for yourself without provoking opposition Deaf with underhand tactics and dirty tricks Find mutually agreeable solutions Use power constructively to reach agreement WILLIAM URY is an internationally known specialist in negotiation and Associate Director of the Programme on Negotiation at Harvard Law School. He is the co-author of Getting to Yes, the bestselling book on negotiation 160 pages, Paperback
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