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ARMSTRONG'S HANDBOOK OF MANAGEMENT AND LEADERSHIP A GUIDE TO MANGING RARMSTRONG M.wydawnictwo: KOGAN PAGE, 2009, wydanie IIcena netto: Armstrong's Handbook of Management and Leadership provides guidance on the processes of management and leadership with emphasis on what managers and aspiring managers need to know and do to make a difference in their organizations. As well as presenting the key skills required for effective management, it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service. An ideal resource for those studying introductory management modules in business and HR programs, the book is accompanied by online material for instructors and by an exhaustive set of questions and answers to help students test their learning. Table of ContentsPart 1: The practice of management Chapter 1: The processes of management and leadership Chapter 2: The role of the manager Chapter 3: The role of the leader Part 2: Approaches to management Chapter 4: Managing for results Chapter 5: Managing strategically Chapter 6: Managing for performance Chapter 7: Managing the business Chapter 8: Management skills Chapter 9: Managing systems and processes Chapter 10: Managing health and safety Chapter 11: Self-development Part 3: Organizations Chapter 12: Understanding organizations Chapter 13: Designing organizations Chapter 14: Organization development Part 4: Delivering change Chapter 15: The process of change Chapter 16: Change management Part 5: Enhancing customer relations Chapter 17: The essence of customer relations Chapter 18: Delivering high levels of customer service Part 6: Enabling continuous improvement Chapter 19: Continuous improvement Chapter 20: Quality management Appendix: Alignment of text with Managing for results: CIPD professional standards 276 pages, Paperback
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