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A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

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Table of Contents

 

Prologue.

Introduction.

1. Opportunity.

2. Fact-Finding—Greg Meets His Team.

3. Greg's Directives.

4. Breakdown.

5. Listening . . .

6. . . . and Learning

7. Observing.

8. Possibilities.

9. Beginning.

10. Hope.

11. Decision Time

12. Kick-Off . . .

13. Involvement.

14. Education, Education, Education. . .

15. Process Design.

16. Customer Service.

17. Customer Satisfaction.

18. Competitive Pressure.

19. Class A Leadership

20. Sustainability, and More . . .

Epilogue.

Readers's Reference.

Index.

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400 pages, Hardcover