Crises affect all of us. As managers, we need to identify potential crises and deal
with them as best we can. We can't prevent all crises but we can avoid some and prepare
for others. Managing Crises offers a practical hands-on method for looking at crises -
from developing a crises audit to learning from past crises.
Table of Contents
Mentor's Message: The Power of Effective Crisis Management 
Managing Crises: The Basics 
What Is a Crisis? 
Stage 1: Avoiding the Crisis 
Stage 2: Preparing to Manage the Crisis 
Stage 3: Recognizing the Crisis 
Stage 4: Containing the Crisis 
Stage 5: Resolving the Crisis 
Stage 6: Learning from the Crisis 
Tips and Tools 
    
96 pages, paperback
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