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Business Process Managers and Analysts, Project Managers, Operations Managers, Chief Information Officers, Chief Technical Officers Supplementary text, post graduate level, for business courses (not IT courses) on process management, Management of Information Systems, Project Management

Table of Contents
Introduction;
Part I Frequently asked questions;
Chapter 1 How to demystify BPM;
Chapter 2 What is Business Process Management(BPM)?
Chapter 3 Why is it important to improve business processes before automating them?;
Chapter 4 When should you do BPM? What are the main drivers and triggers?;
Chapter 5 Who should be involved in BPM?;
Chapter 6 Why are organizational strategy and process architecture important in a BPM implementation?;
Chapter 7 How do you sell BPM technology to the organization?:
Chapter 8 What are the critical success factors in a BPM project?;
Chapter 9 What are the critical implementation aspects of a BPM solution?;
Chapter 10 Why do you need a structured approach to implementing BPM?;
Part II The Framework;
Chapter 11 Framework overview;
Chapter 12 Guidelines of how to use the Framework;
Chapter 13 Organization Strategy phase;
Chapter 14 Process Architecture phase;
Chapter 15 Launch Pad phase;
Chapter 16 Understand phase;
Chapter 17 Innovate phase;
Chapter 18 People phase;
Chapter 19 Develop phase;
Chapter 20 Implement phase;
Chapter 21 Realize Value phase;
Chapter 22 Sustainable Performance phase;
Chapter 23 Essentials Introduction;
Chapter 24 Project Management;
Chapter 25 People Change Management;
Chapter 26 Leadership;
Part III BPM and the organization;
Chapter 27 BPM Maturity;
Chapter 28 Embedding BPM within the organization;
Part IV Appendices tools and techniques;
Appendices; Index; Bibliography

Paperback
256 pages